Operations Associate
Guatemala, Guatemala (Remote)
Guatemala, Guatemala (Remote)
Now Hiring: Operations Support Specialist
📍 Remote – Based in Guatemala | 🏢 Reports to Operations Manager
Are you ready to take the next step in your career and make a direct impact on our growing SMB advertiser base? We're looking for a motivated, detail-oriented Operations Support Specialist to manage high-volume call reviews and lead returns—while helping us innovate and improve internal processes.
If you're reliable, proactive, analytical, and excited about career growth, this role is for you!
Review and analyze nuanced call conversations and classify them based on internal policies.
Identify and escalate issues that require additional investigation.
Participate in ad hoc call-listening projects to provide valuable insights to our Affiliate, SMB, and Enterprise teams.
Test and implement new operational processes.
Collaborate closely with cross-functional teams including Customer Success and Sales.
Analyze reporting to detect account-related issues and recommend solutions.
Excellent organizational and communication skills.
Proficiency with Microsoft Office Suite; Salesforce experience is a plus.
Strong analytical and problem-solving abilities.
A continuous learner who is adaptable and curious.
A team-oriented professional who can work effectively in a collaborative, remote environment.
✔ 100% remote from Guatemala
✔ Opportunity to influence internal process development
✔ High visibility with leadership
✔ Growth-focused culture
✔ Supportive and collaborative team
