Salesforce Technical Administrator
Medellin, Colombia
Medellin, Colombia
Roca Alliances is a specialized recruitment firm in the tech sector, connecting top talent with leading global companies. We deliver tailored hiring solutions to ensure the perfect match for each role. With deep insight into industry trends, we drive targeted, efficient recruitment that builds long-lasting partnerships and supports business growth. Our mission is simple: help businesses thrive by delivering the right professionals to meet their needs.
Upshop is a SaaS platform built to transform fresh food operations for retailers. By unifying inventory management, forecasting, ordering, and omnichannel fulfillment in real time, Upshop makes store operations smarter and more efficient. From planning and preparation to delivery, it helps retailers reduce waste, streamline processes, and improve the way fresh food is managed—resulting in better efficiency, less waste, and happier customers.
Position Overview:
The Salesforce Technical Administrator is primarily focused on Salesforce administration and operational ownership, but we are looking for someone who also has hands-on development experience (Apex, integrations, or custom logic) to support more complex platform needs.
You’ll work closely with our RevOps team to improve processes, build scalable solutions, and ensure users get the most out of Salesforce.
What You'll Be Responsible For
Manage multiple user setup, profiles, roles, security model and permissions, fields, record types, page, layouts, and sharing rules.
Support new functionality for Salesforce platform and understand CRM processes.
Work with declarative features like creating flows, approval processes, escalation rules and assignment rules for complex business process automation.
Troubleshoot, problem solve and document system issues.
Assist with ongoing support requests and administrative needs of users.
Experience with Apex, Lightning Components, or API integrations is highly valued
Ability to collaborate with developers and occasionally build technical solutions
Comfortable working across administration and light development tasks
Import data into Salesforce (Account lists, Lead, Quotas, etc.).
Assist Salesforce data for advanced analysis.
Support onboarding of new employees from a technical perspective.
Create reports and dashboards for users.
Stay up to date with Salesforce release features.
Who You Are
Salesforce Certified Administrator
Bachelor’s/Postgraduate degree Minimum 3-year relevant experience administering Salesforce
Familiarity with standard Salesforce objects (Leads, Accounts, Contacts, Opportunities, Assest, Campaign etc..)
Strong analytical and problem-solving skills
Excellent communication and documentation skills
Strong attention to detail and commitment to data accuracy
Curious, eager to learn, and enthusiastic about RevOps
Nice to Have:
Familiarity with SaaS sales and customer lifecycle processes
Experience with GTM/Sales engagement tools such as Gong, HubSpot,SalesLoft, LinkedIn Sales Navigator, ZoomInfo, Celigo)
Experience building complex reports and dashboards
Comfortable working in Excel/Sheets (VLOOKUPs, pivot tables, cleaning data)
Regular participation in Salesforce Trailhead and ongoing skill development through badges and modules
Salesforce Certified App Builder
Salesforce Certified Advanced Administrator
What We Offer
💼 Indefinite Contract
💵 Competitive salary in Colombian pesos (COP)
🏥 Private medical insurance
🌍 Relocation bonus for candidates living outside Medellin
📚 Continuous training and mentoring
🌍 Work with a Leading Global company
💼 Growth Opportunities: Join a growing team with plenty of room for career advancement.
👥 Collaborative Culture: Work alongside passionate professionals in an innovative environment.
🏢 In-Office Role: Excellent opportunity to collaborate with Leadership in Medellín's modern office.
This is an Excellent Opportunity!
If you meet the requirements, we’d love to start a conversation with you. Simply fill out the application form, and we’ll be in touch to schedule your interview promptly. Don’t miss your chance to work with a leading global IT company that’s on the rise!
** Only resumes in English will be considered for this position **
